Shipping & Returns

1. Shipping Information

Delivery Areas
We deliver island-wide across Sri Lanka.

Processing Time
Orders are processed within 1–2 business days after confirmation.

Delivery Time

• Colombo & suburbs: 1–3 business days
• Other areas: 2–5 business days

Shipping Charges
Delivery fees (if applicable) will be clearly displayed at checkout.

Order Tracking
Once your order is dispatched, you may receive tracking details via SMS, email, or WhatsApp (if available).

---

2. Cash on Delivery (COD)

We offer Cash on Delivery for selected locations.

• Please ensure someone is available to receive the order
• Provide accurate contact details to avoid delays

We reserve the right to limit or refuse COD for suspicious or repeated failed orders.

---

3. Delivery Delays

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Courier service issues
• Public holidays

We appreciate your patience in such situations.

---

Returns & Exchanges

4. Return Eligibility

We accept returns/exchanges under these conditions:

• Request must be made within 7 days of receiving the item
• Item must be unused, unwashed, and in original condition
• Original tags and packaging must be intact

---

5. Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items
• Innerwear / intimate wear
• Items damaged due to misuse

---

6. Exchanges

We allow exchanges for:

• Size issues
• Defective or incorrect items

Exchange requests are subject to stock availability.

---

7. Return Process

To initiate a return or exchange:

1. Contact us via WhatsApp, phone, or email
2. Provide your order number and reason
3. Our team will guide you through the next steps

---

8. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable courier service

---

9. Refunds

• Refunds are processed after inspection of returned items
• Approved refunds will be issued via:
  • Bank transfer, or
  • Store credit (based on your policy)

Processing time: 3–7 business days

---

10. Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery
• Share photos as proof

We will arrange a replacement or refund at no extra cost.

---

11. Contact Us

For any shipping or return inquiries:

• Email: diloxclothinglk@gmail.com
• Phone / WhatsApp: 0707909002